Countertop Project Information & Customer Responsibilities

Quartz: Variations in color, shade, veining, and pattern are normal. Small blotches or random particle patterns are expected and not defects.
Natural Stone: Every slab is unique and may have natural veining, fissures, pits, and texture differences. Artistic Mable assumes no responsibility for natural variations
Samples will vary from the actual countertop.
Darker colors show dirt, dust, scratches, fingerprints, and watermarks more easily.

A seam is a joint filled with epoxy or glue. Seams are always visible and can be felt.
Lighter-colored countertops typically show darker seams.
Veining and patterns may not align at seams.
Final seam placement is at the installer’s discretion based on slab size, layout, and site
conditions.

Do not complete painting, backsplash, or wall finishes before installation.
Cabinets must be fully installed, plumb, level, square, and secured to walls.
Countertop or backsplash removal, modifications, and build-ups not included unless clearly listed in your job order and must be done prior installation appointment.
Supports (brackets/corbels) are required for overhangs over 12″ and must be installed prior to installation unless clearly listed in your job order.
Customers are responsible for plumbing and cooktop disconnect/reconnect prior to installation.
Customer supplied sinks, faucet, and cooktop model numbers must be provided prior to the template.
Existing sinks cannot be reused. A new sink must be purchased.
Farmhouse/apron sinks must be installed before the template appointment.
Appliances must be moved out of the installation area.

You will receive automated messages with appointment reminders.
Reschedules:
o Template: Requires 1 business day notice.
o Installation: Requires 3 business days’ notice.
o All rescheduled appointments will be assigned to the next available date on Artistic Marble’s schedule.
Appointment times are scheduled in 4-hour arrival window.

All countertops must be completely cleared off.
Jobsite conditions and selections (color, edge, sink, faucet holes, etc.) must remain the same between template and installation.
A decision-maker must be present for the entire appointment to approve all details.
A Certificate of Completion must be signed at the conclusion of the template.

Existing countertops must be removed unless tear-out service is clearly listed in your job order
Free-standing stoves, cooktops, and refrigerators must be removed from the installation area
We assume no liability for damage to appliances, flooring, or related items.
Installation is a construction project — some dust should be expected.
A decision-maker must be present for the entire installation.
A Certificate of Completion must be signed at the conclusion of the installation

Installers will fill small gaps with adhesive.
After installation trim or molding may be needed to cover cabinet gap (not provided or installed by Artistic Marble).
Installers may need to cut drywall to ensure proper fit.

Minor wall dings, cabinet scratches, or backsplash damage may occur. These are considered incidental damage and are the customer’s responsibility to repair.

Daily Cleaning: Use only non-abrasive, non-acidic cleaners. Avoid harsh chemicals that can scratch or etch the surface.
Stain Removal:
- Use stone-specific poultices for stubborn stains.
- Bar Keepers Friend or Soft Scrub may be used on both Quartz and Natural Stone with a non-abrasive rag.
- Always rinse thoroughly after use.
Sealing (Annually):
- Natural stone requires at least one sealant application per year.
- Quartzite, Marble, and light-colored stones may need more frequent sealing due to higher susceptibility to staining.
Products Available: Cleaners, sealants, and stain-removal poultices are available for purchase in our showroom.

Use of unapproved or abrasive products that cause discoloration, dullness, or polish removal is not covered under warranty.
Care & maintenance instructions are available on our website, on manufacturer websites, and through general online resources.

Natural stone (Granite, Quartzite, Marble, etc.) is a product of nature. It will contain inherent characteristics that cannot be removed or changed.
Customers who prefer a more uniform appearance may want to consider Quartz (engineered stone), which is man-made and does not include the natural characteristics found in granite and other natural stones.
The purpose of this notice is to educate, not alarm. Many of the same characteristics that make natural stone beautiful are also the unavoidable traits of the material.
Stone used in your countertops maintains the same structure and properties it had while in the ground.

Porosity: Natural stones are porous. Moisture spots and stains may occur. Dark colors and honed/leathered finishes will show moisture until fully dry.
Sealing: Sealer helps reduce staining but does not make stone moisture-proof.
Surface Features: Veining, pits, rough areas, mica flakes, mineral spots, and fissures are normal and part of the stone’s unique appearance.
Cosmetic Variations: Veining and pattern changes occur naturally during formation and are not structural defects or weak points.

Customers are encouraged to personally review slabs and research material options before making a final selection.
Natural variations in veining, patterns, pitting, and fissures are what make natural stone distinct from man-made products.
Artistic Marble & Granite assumes no responsibility for natural stone characteristics that are inherent to the material.